Dr. Zhelyo Hristozov, Assoc. Prof.
Sofia University “St. Kliment Ohridski”
Dr. Radostin Vazov, Assoc. Prof.
Sofia University “St. Kliment Ohridski”,
University of National and World Economy
https://doi.org/10.53656/str2025-1s-8-red
Abstract. The insurance industry, one of the oldest and most conservative sectors, is undergoing a profound transformation driven by digitalization and the integration of disruptive technologies such as artificial intelligence (AI), the Internet of Things (IoT), and blockchain. By exploring the impact of technological advancements on automation, personalization, and operational efficiency, the research highlights the benefits of adopting InsurTech solutions, including enhanced risk assessment, fraud detection, and improved client satisfaction.
At the same time, the study addresses key challenges hindering the widespread adoption of these technologies. These include regulatory constraints, data privacy concerns, and ethical implications associated with AI-driven decision-making. Furthermore, the paper underscores the necessity of transparency, fairness, and trust in the deployment of digital technologies within the insurance sector.
This research contributes to the existing body of knowledge by providing strategic insights into overcoming barriers to innovation and establishing a sustainable framework for integrating emerging technologies into insurance practices. It advocates for investments in explainable AI, ethical algorithm development, and partnerships with regulators to ensure a balanced approach between innovation and compliance. The findings underline these technologies‘ potential to modernize the industry and offer competitive advantages to early adopters.
By focusing on the interplay between innovation and regulation, this paper provides a roadmap for the insurance industry to thrive in the digital age and to enhance its societal impact through more inclusive and efficient insurance solutions.
Keywords: insurance, innovation, regulations, AI
